Privacy Policy - Midas Technology Operations

Effective Date: August 27, 2025
Last Updated: August 27, 2025

1. Introduction

Midas Technology Operations ("Midas Tech Ops," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website midastechops.com, use our services, or communicate with us.

2. Information We Collect

Personal Information

We may collect personal information that you provide directly to us, including:

  • Name and contact information (email address, phone number, mailing address)
  • Business information and company details
  • Technical information about your IT systems (when providing services)
  • Communication preferences and service requests
  • Payment and billing information

Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address and device information
  • Browser type and version
  • Pages visited and time spent on our site
  • Referring website information

3. How We Use Your Information

We use the information we collect to:

  • Provide IT consulting and support services
  • Communicate with you about your service requests
  • Send appointment reminders and service notifications
  • Process payments and manage billing
  • Improve our services and website functionality
  • Comply with legal obligations

4. SMS/Text Messaging

Consent and Opt-in

By providing your mobile phone number and consenting to receive text messages, you agree to receive SMS communications from Midas Technology Operations regarding:

  • Service appointments and reminders
  • Support ticket updates and system notifications
  • Project status updates and service coordination
  • Customer service follow-ups

Message Frequency and Charges

Message frequency varies based on your service needs and requests. Standard message and data rates may apply as charged by your mobile carrier.

Opt-out Instructions

You may opt-out of receiving text messages at any time by:

  • Replying "STOP" to any text message from us
  • Contacting us directly at info@midastechops.com
  • Updating your communication preferences through our website

Critical SMS Data Protection Clause

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes at any time. All SMS opt-in data and consent information will not be shared with any third parties for their direct marketing purposes.

5. Information Sharing and Disclosure

We Do Not Sell Your Information

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Limited Sharing

We may share your information only in the following circumstances:

  • Service Providers: With trusted third-party vendors who assist in providing our services (under strict confidentiality agreements)
  • Legal Requirements: When required by law, court order, or government request
  • Business Protection: To protect our rights, property, or safety, or that of our clients
  • Business Transfer: In connection with a merger, acquisition, or sale of business assets (with continued privacy protection)

SMS Information Protection

Your mobile phone number and SMS consent information will never be shared, sold, or disclosed to third parties for their marketing or promotional purposes. We maintain strict controls over access to your mobile information.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure.

7. Data Retention

We retain your personal information only as long as necessary to:

  • Provide our services to you
  • Comply with legal obligations
  • Resolve disputes and enforce agreements
  • Maintain business records as required

SMS consent records are maintained for compliance purposes and are not used for unauthorized marketing.

8. Your Rights and Choices

You have the right to:

  • Access and review your personal information
  • Request corrections to inaccurate information
  • Request deletion of your information (subject to legal requirements)
  • Opt-out of marketing communications
  • Withdraw SMS consent at any time

9. Children's Privacy

Our services are not directed to individuals under 13 years of age. We do not knowingly collect personal information from children under 13.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of material changes by posting the updated policy on our website with a new "Last Updated" date.

11. Contact Information

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Midas Technology Operations
Email: info@midastechops.com
Website: midastechops.com
Location: Los Angeles, CA

12. Compliance

This Privacy Policy complies with applicable privacy laws and telecommunications regulations, including requirements for SMS marketing and A2P 10DLC compliance.

This Privacy Policy is designed to comply with A2P 10DLC requirements and includes the mandatory no-sharing clauses for SMS data protection.